PHIL’S CORNER: Managing Your Clients’ Expectations
A couple of things make it increasingly difficult to achieve client satisfaction in the provision of legal services. Starting out with a disgruntled client who is never happy and has already been to four other lawyers creates a mountain that is very difficult to climb. But, the other very tough situation is a client who […]
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Office Sharing and Avoiding the Risk of a Malpractice Claim
With the combined expense of actual office space, staff and equipment, many lawyers choose to enter into an office sharing arrangement as an economical way to hang out their shingle. Although there may be initial cost-saving benefits, there are disadvantages to sharing offices with other professionals, such as increased exposure to bar grievances or malpractice […]
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9 Tips for Crafting Effective Emails
At a time when businesses have turned to emailing as the predominant mode of communication with clients, knowing how to write a professional and informative email that achieves your objective is critical. Writing an email is simple – but writing a professional and informative email encompasses the principles of style and structure. Clients and customers […]
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Avoid Ethical Missteps in Your Law Firm’s Social Media
I’ll spare you the introduction about how ubiquitous social media is because, well, it is. Love it or hate it, social media is vital in modern communication. Since we last covered “Why Your Law Firm Needs a Social Media Presence,” not much has changed in the landscape of social media platforms. For Americans, YouTube and […]
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Looking at Oklahoma’s Most Common Bar Complaints
The Oklahoma Bar Association publishes Professional Responsibility Commission Annual Report (PDF). It includes disciplinary actions taken by the commission as well as grievances filed by members of the public. As interesting as the first one is, we’ll be exploring the latter. Although a claim of malpractice is very different than a bar grievance, and one […]
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Nuts and Bolts: Understanding the Parts of Your Policy
Insurance is what we do. We live and breathe it, so we understand it. However, like lawyers talking to nonlawyers, sometimes it’s easy to forget not everyone knows the terms and phrases associated with our industry. To be sure you understand your policy, we’ve broken down its parts as well as some of the most […]
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How the Number of Attorneys Affects Premiums
I get questions from time to time along the lines of “Why is my insurance twice as much just because I now have two lawyers at the firm instead of one?” I promise this won’t be a primer on insurance, but to really answer that question, we have to back up and look at the […]
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What is Cyber Liability Insurance & Do I have It?
You know cybersecurity is important. We know you know cyber security is important. It feels like the whole world preaches the importance of cybersecurity because – well – it’s important. But although it’s vital for everyone, it’s even more so for law firms because they handle sensitive client information. We’ve provided articles on how to […]
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Ready for a Vacation? Tips for Lawyers Looking to Get Away
We learned all the hobbies, we baked all the breads, we watched all the Netflix – but even with all that, 16 months is a long time to be cooped up. As the world begins to reopen, we’re all eager shake off this cabin fever. For lawyers, however, being away from the office can be […]
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Considerations for Attorneys With Clients in Cannabis-Related Businesses
We were probably the first lawyers professional liability insurer to openly declare the willingness to write coverage for law firms providing legal services to cannabis business clients. Many insurers declined to underwrite firms with these types of clients, while others crafted specific exclusions for claims arising from clients in a cannabis business. On the other […]
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